Shipping Policy:

  • Processing Time: All orders for our organic powders are processed within 1-2 business days after receiving your order confirmation. Orders placed on weekends or holidays will be processed on the next business day.

  • Shipping Rates & Delivery Times:

    • We offer standard and expedited shipping options at checkout. Shipping costs are calculated based on your location and the total weight of your order.
    • Standard shipping typically takes 3-7 business days, while expedited shipping options are available for faster delivery.
    • Free standard shipping is available on orders over a specified amount, as indicated at checkout.

  • Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online.

Return Policy:

  • Satisfaction Guarantee: We are committed to providing you with the highest quality organic powders. If you are not completely satisfied with your purchase, we offer a hassle-free return process.

  • Return Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Returns must be initiated within 30 days of the delivery date.

  • Return Process:

    1. Contact Us: Email our customer support team at [email address] with your order number and reason for return. We will provide you with a return authorization and instructions.
    2. Pack & Ship: Securely package the product in its original packaging. You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or damaged item).
    3. Refund Processing: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

  • Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order.

  • Non-Returnable Items: For hygiene and safety reasons, opened or used products cannot be returned.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately with your order details and a photo of the product. We will arrange for a replacement or a refund.

If you have any questions about our shipping or return policy, please don’t hesitate to contact our customer support team at [email address]. We are here to help!